…continuing on from last week’s post about the Tokyo Gift Fair, Courtney offers some advice on getting around Tokyo:Tokyo itself is also impressive: safe, clean, friendly, easy to get around, and not as expensive as I had imagined (prices for …
Part 2: 76th Tokyo International Gift Show – The Logistics Read more »
I have one regret about our trip to Tokyo, and that’s that we didn’t discover Japan sooner. Our company was selected by the Tokyo Gift Fair Buyer Program facilitated by Skyarc this year. The purpose of this initiative is to …
…continuing on from last weeks’ post about Top Customer Service Tips for Online Retailers.7. Streamline the ordering processThe importance of a ‘streamlined’ website shouldn’t be underestimated. Slick processes should be a priority and visible to your customers as soon as they …
Top Customer Service Tips For Online Retailers – Part II Read more »
When was the last time you received great customer service? Now I want you to think harder. When was the last time you received great customer service, from an online retailer? What did they do to turn your experience …
Top Customer Service Tips for Online Retailers – Part I Read more »
This is the second post of a 4-part series about online retailing from guest blogger Courtney Symes. In this post, Courtney covers the top 3 challenges of retailing online based on direct research and interviews conducted with established online retailers. Read more…
